Frequently Asked Questions

You can find everything in your dashboard. Please login using your username and password and you'll be redirected to the dashboard in where you can find all your orders.

Only if you ordered them at the same time or as a set. Bikes ordered later will likely come separately.

Please reach out to us through the live chat or sales@nireeka.com before your order is shipped.

It depends on the bike specs like the motor power and max speed, or whether your bike has throttle. Please check your local laws to make sure.

Yes. All the parts and components are IP 65 certified.

We always exaggerate the conditions and weights based on the standard methods.

PAS stands for Pedal Assist System. The motor operates by turning the pedals rather than with a throttle.

Yes, an indelible one.

Yes, it depends on your order. Please try our shipping calculator in the shopping cart to know the shipping fee.

You can change the delivery address before your order leaves our location. After that, you can reach out to the shipping company (Purolator or UPS) and ask them to change the delivery address. We can't guarantee the address change by them, though.

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Yes, you have 7 days return window. The bike should be in New and unused condition.

It usually takes 6-12 days for us to inspect the returned package and issue the refund.

Yes, the customer is responsible for covering the shipping costs when returning an order. Additionally, if the returned product shows any signs of damage, a fee will be applied.

Please reach out to us through the live chat or sales@nireeka.com before your order is shipped.